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Extend the life of your platinum cones with our free refurbishment program. Platinum cones have a much longer life than nickel cones but they do deteriorate over time. In many cases, a platinum cone can be refurbished multiple times and its lifetime greatly extended. As a customer service, Glass Expansion will refurbish your platinum cones free-of-charge, even if you did not purchase them from us.
To take advantage of this program, simply contact us at firstname.lastname@example.org and request a Product Return form for a Pt cone refurbishment service. We will also need to know your instrument model along with the number of Pt sampler and Pt skimmer cones that you would like to be evaluated for refurbishing. The refurbishing process will typically take 2 weeks from the time we receive your cones.
If your platinum cone cannot be refurbished, we will provide a credit to the value of platinum in the cone which can be used on the purchase of any Glass Expansion products including new cones.
Contact us at email@example.com to check the availability of cones for your ICP-MS model.