General Information

How To Order

Orders can be made to Glass Expansion by email, fax, phone, mail or through the SHOPPING CART on this website. Minimum order required excluding freight is US$75. You can also order directly from one of the companies listed under DISTRIBUTORS.

Delivery Terms

As we keep a large number of items in stock, orders are generally delivered to you within 2 days from receipt of order. Once we receive your order, our Shipping and Delivery Department will contact you to confirm the scheduled delivery date of your order.

We use Federal Express as our international courier service. As we ship regularly with FedEx, we receive a bulk discount which we pass on to our customers. We have streamlined our packaging and handling procedures using FedEx, to ensure prompt processing of orders. Shipments using international freight carriers other than FedEx will incur an associated packaging and handling fee of US$15 per shipment.

Government customs duties and taxes vary from country to country. Please note that Glass Expansion prices and quotes do not include cost of customs duties and taxes. Customers are responsible for all customs duties and taxes.

Payment Terms

For customers who do not have a credit account with us, we require payment in advance of shipment from our offices. The best method is for our customers to provide a valid Credit Card number, account name and expiration date (we accept American Express, Mastercard, Visa). We run the transaction when we are ready to ship.

If approved, we ship immediately. If Credit Card payment is not possible, we require Electronic Transfer of Funds to our bank. We can provide transfer instructions (account details, etc.) if you need to use this payment method. We ship goods once we receive confirmation of the transfer.

A credit account can be established with Glass Expansion upon application. Account payments are strictly 30 days from date of invoice. Should you wish to establish an account with us, please contact us to obtain an application form. Please allow 3 business days for processing of applications. Once your application has been approved, your account will be established. For customers who hold accounts with Glass Expansion, your order is processed upon receipt of purchase order. All orders are charged to your account (unless you request otherwise) and you are invoiced accordingly.

WEEE Directive

The end user is responsible for the proper disposal of products in accordance with the EU WEEE directive.