Customer Support

(pictured) The Glass Expansion Head Office and ICP laboratory

Glass Expansion has built up an enviable reputation for excellent customer support over the last 20 years. The company founders and staff believe that there is no room for compromise in either product quality or customer service. Thousands of analytical laboratories in all parts of the world rely on Glass Expansion products in the day-to-day operation of their ICP-OES and ICP-MS equipment. Our products are also used by all of the major ICP-OES and ICP-MS manufacturers. We are acutely aware of the frustration and cost if a sample analysis needs to be repeated due to an unreliable sample introduction system. We have four ICP spectrometers (both OES and MS models) in our own ICP laboratory to assist us with quality control and product development. Our team has a wealth of ICP experience and is ready to provide advice on the best procedure and sample introduction system for your application. Our customer support team includes:

Glyn Russell Sales & Marketing Manager. Glyn has a Science Degree from La Trobe University in Melbourne, Australia. He has worked in Marketing and Product Development positions in the scientific instrument industry for most of his career. Before joining Glass Expansion, Glyn worked at Varian and Agilent Technologies as Product Manager for ICP-OES and HPLC and most recently as Product Development Manager. Glyn has a broad knowledge of the ICP technique including sample introduction systems and applications. Email Glyn on grussell@geicp.com

Dr Ryan Brennan CEO, Glass Expansion Inc., USA. Ryan runs our USA office, which supports Glass Expansion customers throughout North and South America. He has a PhD in analytical chemistry from The George Washington University and has previously worked at the Analytical Chemistry Division of the National Institute of Standards and Technology (NIST). Email Ryan on rbrennan@geicp.com

Vesna Dolic Vesna looks after our ICP laboratory, where she makes good use of her vast knowledge of ICP applications. After a thorough grounding in analytical laboratories in Europe, Vesna moved to Australia, where she spent 17 years providing customer support for PerkinElmer. Email Vesna on vdolic@geicp.com

Yoshi Yamano Marketing Manager, Asia/Pacific. Yoshi has an engineering background and brings a high level of technical expertise to his customer support role. Prior to joining Glass Expansion, he worked with Shimadzu in Japan and Australia. Email Yoshi on yyamano@geicp.com

Brian Boyd Regional Marketing Manager. Brian started his career as an Applications Chemist with Varian and further developed his ICP expertise through 10 years working in environmental, metals and minerals laboratories in Australia, UK and Canada. Email Brian on bboyd@geicp.com